Website Terms and Conditions


The information contained in this website and application is believed to be accurate and current. However, it is provided in good faith on an “as is” basis. References to ‘website’ include the following (as appropriate):,, or any other site, services (including web-services), software, application or media managed by Pets Need A Life Too! presents HandicappedPets Australia. Your use of the HandicappedPets Australia website constitutes your acceptance of these Terms & Conditions.

No representation or warranty as to the reliability, accuracy or completeness of the information contained on this website is made by Pets Need A Life Too! presents HandicappedPets Australia or owner. In addition to this they do not accept any responsibility arising in any way (including negligence) for errors in, or omissions from, the information in this website. Illustrations, photos and packaging are only a representation of the products advertised, variations may occur. All products were available at time of publication, Pets Need A Life Too! presents HandicappedPets Australia will not be responsible for the lack of stock due to supplier problems. Pets Need A Life Too! presents HandicappedPets Australia reserves the right to limit purchases to normal retail quantities.


The Website together with the Affiliated Websites are owned and operated by Pets Need A Life Too! presents HandicappedPets Australia. You acknowledge that by accessing and using the Website you agree to be bound by the following terms and conditions (Terms). Please read these Terms carefully. If you do not accept these Terms, please refrain from using the Website.

We reserve the right to change these Terms at any time. By continuing to use the Website and Affiliated Websites, you agree to be bound by the amended terms of use. You should check from time to time to see if the Terms have changed.

Intended Meanings for Certain Words

In these Terms, the following words have the meanings set out as follows:

    •  “Affiliated Website” means any website (other than this Website) containing content owned and operated by Pets Need A Life Too! presents HandicappedPets Australia.
    •  “Content” means any software, data, information, pictures, graphics and other materials published or made available on the website, including all third party content and user generated content.
    •  “Member” means a user that has completed our registration process and created an account.
    •  “Product” means the goods and / or services being offered by us and promoted through the Website or Affiliated Website.
    •  “Product Information” means the specific information relating to a Product as set out on the Product Page.
    •  “Product Page” means the relevant page of the Website or Affiliated Website on which a specific Product is promoted.
    •  “Product Order” means your Request or that part of your Request we confirm as acceptable.
    •  “Request” means the order placed by you for the relevant Products in the Shopping Cart.
    •  “Third Party Information” means information other than Product Information on the Website or Affiliated Website including certain data, news, research, statistics stories, photographs, opinions and information.
    •  “User” means any user of the Website.
    •  “We”, “us”, “our” and “HandicappedPets Australia” are a reference to Pets Need A Life Too! presents HandicappedPets Australia.
    •  “Website” means this website HandicappedPets Australia.
    •  “You” and “your” are a reference to you.


In order to access some of the features of the Website and Affiliated Websites you will need to become a Member. When creating an account you must provide accurate and complete information.

Intellectual Property

    • You acknowledge that any content displayed or made available through the Website is our exclusive property or used and /or displayed by us with the express permission of owner. No Content may be reproduced, published or transmitted without our prior written consent. Copyright, trade mark or other intellectual property right infringement may result in civil and/or criminal penalties.
    • “HandicappedPets Australia” are our trade marks. All rights in respect of these trademarks are hereby expressly reserved. Unless otherwise indicated, all other trademarks appearing on the Website are the property of their respective owners.

Privacy and Personal Information

Please refer to the Privacy Policy for further conditions relating to your personal information, what we collect and how it may be used. By continuing to use this Website you agree to the terms of such Privacy Policy.


You agree and acknowledge that where the Website or Affiliated Website sets out Third Party Information, then this Third Party Information is being made available by us as a free service. While we will not knowingly provide incorrect information we may not be able to verify all Third Party Information on the Website or Affiliated Website, and so you should not rely on it without first making your own enquiries. We do not guarantee or certify the accuracy of the Third Party Information. Any reliance on the information is at your own risk.


If any portion of these Terms is deemed to be invalid, illegal or unenforceable the remaining provisions shall remain in full force and effect.


These Terms are governed by and will be construed in accordance with the laws of Australia and you submit to the jurisdiction of the courts of Australia.


If you have any questions or concerns in relation to the Website, Affiliated Websites or these Terms please Contact Us.


Registration is completely optional. When you register you consent and agree to receive marketing information, offers and special discounts from HandicappedPets Australia. Registration may include submitting your name, email address, address, telephone numbers, options on how you wish to receive updates and promotional material and other information. You may access this information at any time by logging in and going to your account.


Any order placed with Pets Need A Life Too! presents HandicappedPets Australia using the online store website is an offer by you to purchase a particular product for the specified price (including the delivery, tax and other charges) at the time of the order and under these Terms and Conditions. Pets Need A Life Too! presents HandicappedPets Australia retains the right to reject your offer of purchase for any reason. These may include but will not be limited to the unavailability of any product, error in your order, or an error in the product description, error in price or purchasing items in a bulk quantity that Pets Need A Life Too! presents HandicappedPets Australia may deem to be intended for commercial on-sale. Pets Need A Life Too! presents HandicappedPets Australia will confirm your order within 2 business days of your order request.

Pricing Policy

At HandicappedPets Australia, we are committed to offering our customers convenience, service and product availability at competitive prices.

Product availability and pricing of some products may vary due to varying customer offers. 

Prices displayed online are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice.


All products are covered by statutory warranties and consumer guarantees to the extent applicable, namely we warrant the products we sell to you are free from defects in workmanship and materials; of acceptable quality; fit for the purpose for which they were made and will match the description contained in our online catalogue or any sample provided to you.

Note that statutory warranties and consumer guarantees may not require HandicappedPets Australia to provide you with a remedy if you have caused the products to become damaged by using them in a way that is unreasonable, for example:

  • Where you have mistreated or abused the products (whether intentionally or unintentionally); or
  • Damaged the products as a result of using them in a way they were not intended to be used.

We recommend that you refer to the online catalogue and packaging instructions for further information about the intended purpose for which a product was made.

We reserve the right to test or assess any product returned to us in order to assess whether a breach of warranty or consumer guarantee has occurred.

Shipping And Delivery

All our standard shipping is sent via Australia Post or Courier from our Semaphore South Australia Showroom. Your order is expected to be delivered in 2-5^ business days within Metro areas. Regional destinations may take up to 7^ business days.

^Delivery times may vary depending on location, carrier and public holidays.

At present, our online order system does NOT calculate shipping charges and shipping costs must be manually calculated. Please DO NOT make payment until you have received a revised order with shipping charges added to your order. 

Express Shipping

We use Australia Post Express, the estimated delivery time for express post orders is 1-3 business days. Shipping times may be delayed during peak periods.

Authority to Leave (ATL):

This service is available with any home delivery orders. An address must first be considered accessible and safe by the courier. If it is, they will then leave it in a safe place.

When you select Authority to Leave as an option at checkout, you accept full responsibility and HandicappedPets Australia cannot be held liable if your order goes missing after it has been deemed delivered by the carrier.

Shipping Destinations

Pets Need A Life Too! presents HandicappedPets Australia ships goods to all of mainland Australia and Tasmania; and international orders through our website. Please contact us on +61 419 824 937 to enquire about a special order for deliveries outside of our specified areas.

Returning a Product for a Refund

We want you to be completely satisfied with every item that you purchase from HandicappedPets We understand that there may be times when you will need to return a product that you have purchased from us, and we aim to make this process as easy and hassle free as possible. Our returns policy has been constructed to comply with the relevant consumer rights and retailer obligations as set out under the Australian Consumer Law (ACL).

When to return a product?

You are entitled to a refund, replacement or credit from HandicappedPets Australia when an item purchased fails to meet one of the consumer guarantees as per the Australian Consumer Law (ACL), i.e. the product:

  • Is faulty or of unacceptable quality
  • Does not match the description or sample
  • Is unfit for the intended purpose (i.e. does not do what it is meant to do)
  • Is not delivered in a reasonable time frame
  • And proof of purchase must be provided

This also includes non-compliance with any applicable warranties or guarantees as set out by the manufacturer.

Proof of purchase is required for all returns, which can be in the form of your receipt/tax invoice, a debit/credit card statement, or online purchase transaction history.

HandicappedPets Australia will also, as an act of good will, accept return items if you have changed your mind. In this instance, the product must:

  • Be returned within 28 days of purchase
  • Be in a re-saleable condition (original condition)

The unwanted product must be returned to us either via post or in person. HandicappedPets Australia Online treats all ‘change of mind’ transactions as a refund; you are then able to place another order in your own time for a replacement product from our online store. If you wish to exchange your change of mind item, it must be directly returned to a HandicappedPets Australia.

How do I return a product purchased online?

Items purchased from our online store can be returned via post to HandicappedPets Australia or in person at our HandicappedPets Australia showroom.

If you would like to post the item back to HandicappedPets Australia, please contact our HandicappedPets Australia Online customer service team to assist with organising the best method of shipping for your return or exchange, on

Please include your name, phone number, the name of the product in question and your reason for return (e.g. faulty item, change of mind etc).

Who pays for the return of my purchase?

HandicappedPets Australia will cover any associated delivery charges for the return of any products which fail to meet the consumer guarantees as per the Australian Consumer Law (see ‘When to return a product’ above), provided they are returned to us using the recommended shipping method (as discussed with a HandicappedPets Australia Online customer service team member). Any return delivery charges will be added to your refund amount once processed. We will also refund the cost of the original delivery and pay for the delivery of any replacement item.

For any ‘change of mind’ returns, it is your responsibility to cover all delivery charges incurred. A copy of your tax invoice (or relevant proof of purchase) is to be included in the delivery (please keep the original for your own reference), and the refund will be processed using your original method of payment.

Please ensure your item is packed securely to protect it from any damage in transit and be sure to retain your shipping information for tracking purposes, to ensure the package arrives safely at our showroom. HandicappedPets Australia cannot be responsible for any items damaged or lost during return transit.

How long will my refund take?

Please allow 7 business days for the return to be processed after your item arrives at our Showroom.

Can I return my purchase to a HandicappedPets Australia Showroom?

Online purchases can also be returned to the HandicappedPets Australia showroom, by appointment only. A copy of your proof of purchase is required to complete the transaction. Please note any ‘change of mind’ returns or exchanges will be processed at the discretion of the Showroom, which may choose to either offer a refund or exchange your item.

Repairs Under Manufacturer’s Warranties

There may be circumstances where you have a problem with a product however it does not amount to a breach of a statutory warranty provided by us i.e. you are not entitled to a refund from us. In those circumstances, however, the product may have come with a warranty from the manufacturer.

Where your purchase of the product has been sold with a warranty from the product manufacturer, the warranty will typically grant you a right to have the product repaired (rather than entitle you to a refund) if defects arise falling within the scope of the warranty.

Some Manufacturer’s use external Service Agents to repair faulty or damaged products. Where applicable, the item will need to be sent away for repair. Please contact us for manufacturer’s contact details.

We recommend you firstly phone the relevant manufacturer if you experience any difficulties operating a product.


Use of this website is restricted to those aged over 18 and those able to enter into a legally binding contract.

Limitation of Liability

Any direct, indirect, incidental, special or consequential damages as a result of use or misuse of the website will not be the responsibility of Pets Need A Life Too! presents HandicappedPets Australia. Pets Need A Life Too! presents HandicappedPets Australia will also not be liable for the costs resulting in further purchases as a result of the initial purchase, the cost of obtaining substitute products. In addition to these, messages received, transactions entered into through the website or as a result of unauthorised access to your information contained on this website will be in no way the responsibility of Pets Need A Life Too! presents HandicappedPets Australia.

Where an Act of Parliament suggests any term, condition or warranty in the Terms and Conditions and does not allow for provisions in a contract for exclusion of liability, the liability of Pets Need A Life Too! presents HandicappedPets Australia will be limited. If the breach relates to a good purchased Pets Need A Life Too! presents HandicappedPets Australia may choose to replace the goods or supply the equivalent goods, repair the goods, pay the cost of replacing the goods or of acquiring equivalent goods or payment of the repair costs for the goods. If the breach relates to services provides Pets Need A Life Too! presents HandicappedPets Australia may choose to supply the services again or pay the cost of having the service supplied again.

Security Policy

When purchasing from HandicappedPets Australia your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre on +61 419 824 937.


HandicappedPets Australia wishes to ask for your patience whilst our suppliers of wheelchairs and several other assistive devices are undergoing business remodelling.

This means communication and order turnaround has been affected.

Thank you