Customer Service Policy

Pets Need A Life Too! presents HandicappedPets Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 2-5* business days; in the event that an ordered item is not available or we are unable to fulfil your order we will notify you via phone within 2 business days to arrange an agreeable alternative item, or a full refund.

*Please see our Terms and Conditions for more information.


HandicappedPets Australia wishes to ask for your patience whilst our suppliers of wheelchairs and several other assistive devices are undergoing business remodelling.

This means communication and order turnaround has been affected.

Thank you